Frequently Asked Questions

[vc_row][vc_column width=”2/3″][vc_toggle title=”Where can I buy Mosara Products?”]

We are no longer able to sell directly to retail customers. However, our products are available for purchase online via  Jumia, and  Kasha Technologies.

They are also available at several beauty retail stores countrywide. Visit our where to buy page to find a retailer near you.[/vc_toggle][vc_toggle title=”Do you ship internationally?”]

We can currently ship for bulk/wholesale orders throughout East Africa.

We however, don’t ship to urrently don’t ship to the rest of the world.

Get in touch if you would like to place a bulk order through our contact us form.[/vc_toggle][vc_toggle title=”How can I become a Mosara distributor/retailer?”]

Kindly get in touch with us via email at or through the contact us page for more information.

[/vc_toggle][vc_toggle title=”Are Mosara’s products safe for use on children?”]

Yes, they are.

All our products are made with natural organic and naturally derived safe ingredients making them safe for use for you and your children.

However, we recommend that you perform a patch test whenever you use new products to confirm that you are not allergic or sensitive to any of the ingredients.

[/vc_toggle][vc_toggle title=”Why are the prices at the retailer I visited different from the ones on the website?”]

While we set a recommended retail price on all of our products, we cannot control the prices at which they are sold by different retailers.

This is because the cost of doing business varies from retailer to retailer. They, therefore, increase their margins to cater to their operating costs.

[/vc_toggle][vc_toggle title=”Why is the consistency and colour of the product I ordered different from the first one i bought?”]

We use natural and organic unproceesed ingredients in of all our products.

While we take the utmost care to ensure that the products are always of the highest quality due to the nature of these ingredients, the consistency, colour and scent may differ with every batch.

[/vc_toggle][vc_toggle title=”What is the difference between Mosara’s Hydrating Butter and Mosara’s Moisture Milk?”]

Both are leave-in products.

The hydrating butter is a thick creamy leave on conditioner that is best used on freshly washed hair. You can use it as either the ‘L’ (leave in) or  ‘C’ (cream) the LOC/LCO method. It is especially suitable for use on natural hair. It can be use on wet or dry hair.

The Moisture Milk is a water-based oil moisturizer formulated to act like pink lotion. We recommend using it daily to refresh and re-moisturize your hair. It can also be used as a leave on conditioner and works best on coloured and relaxed hair.[/vc_toggle][vc_toggle title=”Is Mosara’s Deep Treatment Masque a deep conditioner?”]

Yes it is.

The names deep treatment and deep conditioner mean the same thing. The Mosara deep treatment masque is a moisturizing and nourishing deep conditioner.



[/vc_toggle][vc_toggle title=”Do all of your products have coconut oil in them?”]As our star ingredient, coconut oil is incoroporated into the formulation of all the products we make at the moment.[/vc_toggle][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]